Summary
Keeping your account secure is one of the most important parts of using BuilderPal. This article covers how login works, what you’re responsible for, and what to do if something ever goes wrong.
Key Details
Every BuilderPal user has a private User Profile with their own:
Email
Password
Personal settings
Billing details (if applicable)
Only you can access this information. Team members cannot log in through your account, and credentials should never be shared between people.
To keep your account safe, our Terms require all users to:
Use accurate account information
Keep passwords confidential
Not share login credentials with anyone
Notify us immediately if there’s any sign of unauthorized access
Take reasonable steps to secure their own devices
BuilderPal may suspend or restrict accounts if we detect suspicious, abusive, or unauthorized activity.
If you forget your password or need to reset it:
Go to the login page
Select “Forgot Password?”
Enter your account email
Follow the password reset link sent to your inbox
If you didn’t request the reset, ignore the email and reach out to us.
To help protect your information:
Use a strong, unique password
Avoid reusing passwords from other services
Log out on shared or public devices
Keep your browser and operating system updated
These steps reduce the risk of unauthorized access.
When an admin creates a team member in BuilderPal:
The system generates a unique login for that user
An email is sent to the admin
The admin can forward that email to the team member so they can log in for the first time
Once the team member signs in, they can change their password at any time.
Contact us immediately at [email protected] if you notice:
Logins you don’t recognize
Password reset emails you didn’t request
Team members suddenly missing or added without your knowledge
Any other unusual activity inside your account
We’ll investigate and help secure your account as quickly as possible.
Our team never accesses your private account data unless:
You ask us to help with a support issue
We’re troubleshooting a bug
We’re required by law
Any access is limited to authorized personnel and logged internally.
FAQ
What should I do if I forget my password?
Go to the login page at https://app.builderpal.com/login, select Forgot Password?, enter your email, and follow the reset link sent to your inbox.
Can team members log in as each other?
No, logging in as another user is not allowed. Each user has unique credentials, and sharing them violates our Terms.
How can I recognize and report suspicious activity?
Look for unrecognized logins, unexpected password reset emails, or changes to team members. Report immediately to [email protected].
What steps can I take to protect my account?
Use a strong, unique password; avoid password reuse; log out on public devices; and keep your software updated.
When does BuilderPal access my account data?
Only when you request support help, for bug troubleshooting, or if legally required. Access is logged and limited.