We take security seriously. If something in your account doesn’t look right, or if you think you’ve found a vulnerability, we want to know right away. This article explains how to report issues and what you can expect after contacting us.

Issue: Login attempts you don’t recognize
​ Cause: Possible unauthorized access attempts.
​ Solution: Report immediately to [email protected] with details like time, device, and any other information.

Issue: Password reset emails you didn’t request
​ Cause: Someone may be trying to access your account.
​ Solution: Do not click links in suspicious emails; change your password and report to [email protected].

Issue: Missing data or unexpected changes
​ Cause: Potential breach or unauthorized modifications.
​ Solution: Contact [email protected] right away, providing screenshots if possible.

Issue: Suspicious messages or activity in your projects
​ Cause: Possible phishing or malware.
​ Solution: Avoid interacting with suspicious content and report details to [email protected].

Issue: A possible security flaw or vulnerability in the app
​ Cause: System bug or weakness.
​ Solution: Describe the flaw in detail and email [email protected].

Issue: Anything that feels unsafe or unusual
​ Cause: Various potential security concerns.
​ Solution: Err on the side of caution and report to [email protected] with as much information as possible.

Q: How do I report a security issue?
​ A: Email [email protected] with a description, screenshots or steps to reproduce, your account email, device/browser details, and when you noticed the problem.

Q: What happens after I report an issue?
​ A: We review it immediately, may ask for more details, investigate, and follow up with the outcome and any actions taken.

Q: How can I keep my account safe?
​ A: Use a strong unique password, secure your email, don't share credentials, report suspicious activity, and log out on shared devices.

Q: Do you offer rewards for reporting vulnerabilities?
​ A: Currently, we do not have a bug bounty program or offer financial rewards, but we appreciate responsible reports.

Q: Should I report if I'm not sure it's a security issue?
​ A: Yes, contact us even if uncertain—we'd rather investigate than miss something important.

Reach out immediately for any security concerns at [email protected]. We're here to help keep BuilderPal safe.